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AI-Powered Social Engagement. Autonomous When Safe. Human-Controlled When Needed.
RelayOrca is a multi-agent AI platform that listens, understands, and responds to your customers across every digital channel. It acts as an intelligent engagement layer between your brand and your audience — delivering fast, accurate, and policy-governed responses at scale.
What RelayOrca Does
Smart Message Normalization
All incoming events are converted into a unified Message schema
(tenant, author, channel, text, media, metadata).
Social Listening
Collects comments, messages, mentions, and reviews from:
Instagram, Facebook, WhatsApp, X/Twitter, Email, Web Chat, and more — via Meta Webhooks and native API connectors.
Deep Intent Understanding
AI models classify each message by intent, sentiment, topic, and risk level (e.g., complaint → refund → high-risk → needs human review).
Knowledge Grounding
Searches each customer’s product catalogs, FAQs, and policies stored in Data / Information Store to anchor replies to real, up-to-date facts.
Human-in-Loop
When uncertain or risky, RelayOrca routes drafts for approval.
Reviewers can approve/edit/reject via temporal signals within SLA.
Multi-Channel Action Execution
Approved responses are sent through:
Graph API, WhatsApp Cloud API, SMTP, Web Chat APIs
Also updates downstream systems like Zoho CRM.