Transforming Automotive Retail With a Modern Dealer Management System  

Challenges:  

• Creating a single dashboard that served varied purposes for the client from inventory management to performance tracking to training & support 
• Integrating disparate systems to fetch data from various sources and systems 
• The system had to be enabled with role-based user access to ensure adherence to regulatory requirements 
• Intuitive design and varied control to be facilitated to ensure the client can customize and manage the user access as well as the view of the dashboard 
• Provision reporting and analytics as part of the tool to drive performance tracking of dealers based on various filters including region, dealer type, service category and more 

Solution: 

• We developed a comprehensive dashboard for the client that was capable of fetching details from multiple dealers and databases 
• Well-thought interface that enabled ease of use to different functions like inventory management, finance, marketing and more to drive overall operational efficiency 
• Integrated technologies like Transport Encryption, Personal Identifiable Information Encryption, and SSO to ensure data security and compliance 

Value delivered: 

• On-boarded over 110 dealers, delivering a single point access to all dealer activities 
• Reduced the need to log-in to separate solutions to manage inventory, create point of sale invoices, view service history or follow-up on leads, thus improving the operational efficiency 
• The dashboard was designed to scale, enabling addition of dealers at ease, giving a simple, easy-to-understand view of all activities